Policies
SHIPPING
DOMESTIC SHIPMENTSPlease allow 5-15 business days for your order to be processed and shipped.
We will email As soon as possible on any backorders
Orders placed after 1pm on Friday will ship the following week.
We offer free shipping on any order over $35
All domestic shipments are shipped via USPS or UPS, we might require signature upon delivery if the order is $100+
Available shipping methods:
USPS ground 3-7 days
USPS priority 2-5 days
USPS express 1-2 days
UPS ground 5 days
INTERNATIONAL SHIPMENTSDuties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Shipping available;
USPS priority 3-7 days
If you prefer a faster shipping time please email us at montestruquejewelry@gmail.com
Returns
For all returns and exchanges, please email montestruquejewelry@gmail.com
We accept returns and exchanges within 4 days of receipt on all unworn jewelry.
All custom and sale pieces are final sale and may not be returned or exchanged.
You will be credited in full, minus all shipping charges.
REPAIRS
For all repair inquiries, please email montestruquejewelry@gmail.com. Please include your name, description, photo of the damage, and proof of purchase.
If we are able to repair your piece, we will issue you an Return number and instructions on where to ship it to.
PURCHASED FROM ANOTHER STOCKIST
Please contact the stockist/store that you originally purchased the piece from.
If they are unable to help you, please email montestruquejewelry@gmail.com and we will do our best to help you.